Job Description

Job Title: Desktop Support Engineer

Location: Mangalore

Experience: 10 years

CTC: Upto 17 LPA

Job Summary

  • Supervise and review service desk activities.
  • Review and ensure compliance to standards like GSD, PCI, ISO, ISMS, BCMS by facilitating audits by internal and external teams.
  • Place hiring request and conducting interviews.
  • Work with HR and support groups to improve employee retention and satisfaction.
  • Conduct reviews on key performance indicators and provide feedback.
  • Root cause analysis of escalation and SLA misses.
  • Attend change meetings and manage change communication to production teams.
  • Performance appraisal and normalization

Technical Skills

  • Client Technical Service Awareness - Advance
  • Ticketing Tool - Intermediate
  • MS ...

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