COO Academy Knowledge Manager

The Knowledge Manager is the overall in-charge of the Functional Group’s Knowledge-related activities and initiatives—from design, implementation and evaluation; working closely with the COO Academy Lead and business leads. This role will cover Implicit Knowledge requirements: value chain, clients, product lifecycle, regulations, ING network, IT architecture, market trends, service & change management and function‑specific learning requirements.

Responsibilities

• Implement knowledge management strategy including mechanisms and activities for capturing, organizing and developing information, knowledge and stories from the Academy, Process Experts, SMEs and employees in general.
• Drive initiatives which will help employees to easily access and use knowledge.
• Create and/or implement effective tools for evaluating, assessing and communicating the impact of knowledge management efforts.
• Through training, coaching and support, enable ...