Job Description

Job Description

Core services at a glance

  • Training operations: full lifecycle from assignment and enrolment to attendance, feedback, completion tracking, and exceptions.

  • Communications & stakeholder updates: targeted messaging and reporting to managers, divisional management/COOs, and HR partners.

  • Shared mailbox operations: triage, SLA tracking, and deflection to knowledge assets (Jive/SharePoint/AskOps).

  • Event & session logistics: registrations, room/virtual setup, attendance capture, and utilisation reporting for leadership connects.

  • Vendor coordination & invoice tracking: calendar management, reschedules, confirmations, and last-minute change handling.

  • Analytics & automation: bespoke reports and dashboards (Excel/Power BI) with opportunities for automation (e.g., Alteryx).

    • Key Skills & Competencies


    Transformation Mindset

  • Structured problem solving and continuous improvement (Lean basics, root-cause analysis, hypothesis-driven thinking)

  • Data-informed decision making; comfort with metrics, dashboards, and experimentation

  • Change enablement: ability to influence adoption, collect feedback, and iterate quickly

  • Automation awareness and curiosity (Excel macros, Alteryx workflows, Power BI visuals)

  • Customer-centric thinking; constructively challenge the status quo and propose better ways of working

    • Core Behaviors

  • Can manage tasks with minimal supervision; proactively organizes work, identifies risks, and escalates in time

  • Strong team player; collaborates across time zones and functions with transparency and respect

  • Eager to learn new processes and tools; demonstrates growth mindset and adaptability

  • Excellent written and verbal communication; clear, concise, and audience-aware

  • Attention to detail, time management, and prioritization in fast-paced settings

    • Technical Proficiency

  • Proficient in Microsoft Office (Excel, PowerPoint, Word, Outlook)

  • Advanced Excel preferred (functions, PivotTables; exposure to automation/macros a plus)

  • Experience with Power BI/Tableau for dashboards (nice to have)

  • Exposure to Alteryx or similar data preparation tools (nice to have)

  • Familiarity with Jive/SharePoint; basic HTML an advantage

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