Job Description
**Descripción del puesto**:
Coordinate and manage technical support for EXP users specialized in EUS services catalog (PC´s, Laptops, Handhelds, Tablets, Label printers, Software, Apps, etc., setup and maintenance, based on End User Services procedures and Management processes to meet the solution requirements with high quality service.
**Requisitos**:
IT Engineer or equivalent.
**Responsabilidades**:
In this role you will be focused on end-user services by using Service Now platform and other tools.
- Manage the major incidents and the proper communication between 2nd level support team to restore service and operations in a proper manner and within the service level agreement.
- Manage EUS processes with effective communication to facilitate to the service owners from BU-IT / ISM the processes execution.
- This role requires strong communication skills with a multicultural environment and bilingual conference meetings if needed.
- Analyze the EUS processes ...
Coordinate and manage technical support for EXP users specialized in EUS services catalog (PC´s, Laptops, Handhelds, Tablets, Label printers, Software, Apps, etc., setup and maintenance, based on End User Services procedures and Management processes to meet the solution requirements with high quality service.
**Requisitos**:
IT Engineer or equivalent.
**Responsabilidades**:
In this role you will be focused on end-user services by using Service Now platform and other tools.
- Manage the major incidents and the proper communication between 2nd level support team to restore service and operations in a proper manner and within the service level agreement.
- Manage EUS processes with effective communication to facilitate to the service owners from BU-IT / ISM the processes execution.
- This role requires strong communication skills with a multicultural environment and bilingual conference meetings if needed.
- Analyze the EUS processes ...
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