Job Description
**Description**
The eBusiness Coordinator is at the forefront of educating customers on all aspects of shipping with CPKC including but not limited to: finance, inventory, transit, business reviews, liaising between customer and internal CPKC teams.
The position advocates on behalf of customers where service issues exist while maintaining the integrity of CPKC and exhibiting confidentiality as appropriate.
**Accountabilities**
- Deliver world-class service to customers that supports profitable growth and meets ongoing customer requirements.
- Lead, develop, plan and implement the key objectives outlined under Service Strategy (deliver results for customers, wow customers daily, build strong customer relationships / partnerships, assess/anticipate customer needs).
- Addresses customer issues with CPKC’s electronic offerings as they are identified; EDI, Billing and Customer Portal.
- Deploys and supports mid-high complexity customer electronic solutions, ensuring cus...
The eBusiness Coordinator is at the forefront of educating customers on all aspects of shipping with CPKC including but not limited to: finance, inventory, transit, business reviews, liaising between customer and internal CPKC teams.
The position advocates on behalf of customers where service issues exist while maintaining the integrity of CPKC and exhibiting confidentiality as appropriate.
**Accountabilities**
- Deliver world-class service to customers that supports profitable growth and meets ongoing customer requirements.
- Lead, develop, plan and implement the key objectives outlined under Service Strategy (deliver results for customers, wow customers daily, build strong customer relationships / partnerships, assess/anticipate customer needs).
- Addresses customer issues with CPKC’s electronic offerings as they are identified; EDI, Billing and Customer Portal.
- Deploys and supports mid-high complexity customer electronic solutions, ensuring cus...
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