Job Description

JOB DESCRIPTION

Req ID: 353169 

We are currently seeking a Coordinador de Servicio y Logistica (IT) to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

The Field Technician Dispatch Coordinator is responsible for efficiently scheduling, coordinating, and supporting field technicians to ensure timely service delivery and high customer satisfaction. This role serves as the central communication point between customers, field technicians, dispatch partners and internal teams, ensuring that service requests and incident tickets are prioritized, dispatched, tracked, and resolved according to company standards and service-level agreements (SLAs).

Role Responsibilities

  • Scheduling and Dispatching: Create daily schedules for technicians and work with Internal / Partner teams to ensure activities per SLA. Assign tasks, tickets and work orders to appropriate personnel based on availability and priorities. Ensure that the right resources are de...

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