Job Description

In our team, you will be responsible for process management and reporting/SLAs coordination. Your main tasks will include:

  • Technical and operational coordination of the project, ensuring proper execution of activities and achievement of established objectives.
  • Management, monitoring, and improvement of processes.
  • Ensuring the execution and optimization of the global reporting model, as well as the consolidation of the global service level (SLA) model.

    • WHAT DO WE NEED IN OUR TEAM?

    For this position, we are looking for professionals with at least 5 years of experience in IT Service Management who wish to develop their careers in a stable and well-established environment, with proven experience in:

  • Defining, implementing, measuring, and negotiating service level agreements (SLAs) related to IT Service Management.
  • Demonstrable experience in projects for defining and implementing IT management processes based on ...

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