Coordinator, Account Management

Will possess basic knowledge of all Managed Care Solutions
Intake Form Monitoring and Routing
Customer outreach through email, over the phone, and live chat
Answer an average of - incoming calls and live chats per day from pharmacies and Sales Team
Attend, engage, and lead in daily team huddles with camera enabled
Attend and engage in cross-departmental meetings
Attend and engage in monthly peer to peer calls
Lead and present on new customer orientation calls
Attend and engage in mentorship meetings
Engage with customers in a non-scripted environment, providing comprehensive support and solutions.
Apply critical thinking to diagnose problems, identify root causes, and determine the most effective course of action.
Clearly differentiate between Tier and Tier support issues, resolving Tier issues efficiently.
Effectively navigate customer calls, managing expectations and ensuring a positive customer experience.
Accurat...