Job Description

Description

Title: Coordinator, Case Order AdministrationKey Accountabilities: 
  • Coordinates communication within the Customer Care Center team and 1st level service partners on field issues and report to a centralized data capturing system.
  • Direct the communication and escalation of service-related issues from 1st level to 3rd level Global service teams in FN, coordinating information, conducting update meetings and delivering feedback resolution to 1st level partners.
  • Provide proactive technical assistance for electronic systems, tools, and related software and hardware to internal customers, OEMs, distributors, dealers and end users
  • Preserve assigned area of tickets in a centralized service tool to capture critical data from event and issues in the field.
  • Monitor and maintain the distributor database for incoming calls to After Sales
  • Maintains proficiency in area of product specialization in order to...

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