Coordinator - Parts Support

Job Title: Coordinator - Parts Support

Job Summary

The Parts Support Coordinator is responsible for internal and external customer support, order entry and monitoring backordered items and expediting delivery to the Distribution Centre.

Responsibility

• Supporting dealer/distributor and internal customers via phone and email with regards to order status, tracking and technical requests.

• Order entry including EDI orders.

• Assist in developing daily shipping and work schedules to ensure efficient operations throughout the Distribution Centre.

• Monitor backordered items and expedite delivery creation and shipment of needed products.

• EOP order entry and credit approval.

• Tracking distributor and dealer orders, allocation and shipments.

• Share in responding to after hour's emergency parts request (weekday evenings, during peak harvest season).

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