Copy of IT Support Desk Technician

We are seeking an IT Support Desk Technician to join our IT team. This hands-on role is vital in ensuring smooth day-to-day operations across the business by providing first and second-line support for hardware, software, and network systems. You’ll work closely with colleagues in the UK and Czech Republic, delivering timely, professional assistance and maintaining high standards of service and reliability.

Key Responsibilities & Tasks

• Provide high-quality 1st and 2nd line technical support via Manage Engine ServiceDesk, meeting SLAs.


• Set up, configure, and maintain user hardware (HP PCs, Dell laptops, Microsoft Surface devices) and peripherals.


• Support Zebra printers and Raspberry Pi devices used in production environments.


• Administer Active Directory, Azure/Entra ID, Microsoft 365, and Adobe Admin Centre.


• Deliver remote and occasional on-site support, including visits to the Czech Republic.
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