Core Banking Systems Tech Support Specialist

About the Role:

• The position reports to the Core Banking System Tech Support Lead (SG) under Group Technology (GT).
• The role provides day-to-day technical support for the Core Banking systems, ensuring smooth IT Operations, quick incident resolution, and adherence to IT policies and procedures.
• This role assists in troubleshooting, respond to users enquiries, maintaining the stability of banking applications under the guidance of the Core Banking Tech Support Lead.

Responsibilities:

• Provide level 2 support for core banking systems issues (transactions, EOD batch jobs, users reported issues)
• Attend to system alerts, perform diagnostics, and escalate
  unknown / new issues to Core Banking Systems Tech Lead and Core Banking Systems Tech Delivery (L3), and / or vendor (when necessary) Note
  : for known issues, it's per documented in Confluence
• Follow IT Incident Management SOP, to track and resolve ...