Core Customer Success Manager

Company Description

Want to be part of a high-impact, fast-growing company?

MedTrainer is looking for a Core Customer Success Manager to join our team.

We are a healthcare technology innovator, delivering an all-in-one SaaS platform that combines LMS, Compliance Training, and Managed Services in Credentialing and Compliance Management.

Job Description

What You’ll Do

• Own and manage relationships with a portfolio of core customers.
• Act as the primary point of contact and trusted partner for your accounts.
• Drive customer adoption and ensure clients achieve their desired outcomes.
• Proactively identify churn risks and execute mitigation strategies.
• Track and act on customer success metrics such as NPS, product usage, ROI, and retention.
• Partner with internal teams to resolve customer needs and improve the overall experience.
• Build long-term, value-dri...