Job Description

Job Specific Duties:

  • Lead the following tasks for NA:

  • Track “Status to Target” for PHES Issue Management KPI. Escalate Top issues to ensure Timely Problem Resolution

  • Track “Status to Target” for PHES 3MIS Warranty KPI. Monitor & collaboratively address 3MIS & 12MIS upticks

  • Monitor PHES 1MIS Field Early Warranty & Customer Surveys for New Emerging Issues

  • Assist PHES Engineering & other stakeholders in Issue Identification & Resolution by providing required warranty claim & all pertinent quality information

  • Regularly monitor SIRIUS for issues assigned to HEPQ, be an active participant of the Decision Making Group & collaborate with stakeholders to document solutions

  • Responsible for Issue Management. Escalate & seek help to stay within target

  • Ensure all Critical Issues & CCD/CN derivative Lessons Learned are captured

  • Engage with PQMs on PSK Project Deliverables at critical Pro...

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