Job Description

Our Story

DataMesh Group (DMG) is revolutionising the payment systems available to merchants and retailers, delivering integrated payment capabilities and valuable customer insights through bespoke payment and data processing solutions.

The company is in an exciting growth phase, and we are looking for individuals with the appetite and energy to make impactful changes and accelerate their career development with this unique opportunity!

Smarter connections, infinite possibilities!

About the role

We are seeking an experienced Corporate Service Manager - Asia Pacific to lead the delivery of exceptional service outcomes for our corporate and enterprise customers across the APAC region.

This role plays a critical leadership position within our Customer Operations function, acting as the senior escalation point for complex service matters, driving regional service consistency, and partnering closely with Engineering, Product, Risk, and Compliance teams in a highly regulated payments environment.

What you’ll be doing

  • Lead the delivery of corporate and enterprise services across APAC, ensuring exceptional customer outcomes and alignment to business goals.
  • Build and scale service delivery frameworks, policies, and governance to support a high-growth payments environment.
  • Lead and develop high-performing corporate services and support teams across the region.
  • Act as the senior escalation point for complex service and operational issues affecting enterprise customers.
  • Partner with Product, Engineering, Sales, Risk, and Compliance to improve service quality, efficiency, and risk management.
  • Own service performance, ensuring SLAs, KPIs, and regulatory obligations are consistently met.
  • Drive continuous improvement initiatives to enhance customer satisfaction, retention, and operational effectiveness.
  • Support regional growth through new customer onboarding and scalable service operations.

What we’re looking for

  • 8+ years’ experience in service delivery, customer operations, or customer service leadership
  • Proven experience managing corporate or enterprise customer portfolios
  • Background in payments, fintech, SaaS, or financial services
  • Strong people leadership and stakeholder management skills
  • Experience working in regulated environments with SLAs and incident management
  • Experience operating across multiple APAC markets

Why You’ll Love Working with Us

  • Innovation at Its Core: Be part of a company that’s shaping the future of tech with cutting-edge solutions
  • Collaborative Culture: Work with smart, driven, and supportive teammates who value your input
  • Career Growth: Enjoy a clear path for growth and development in an expanding organisation
  • Impactful Work: See the results of your efforts as you help bring transformative projects to life
  • Social Perks: Enjoy company events, including lunches, celebrations and after work drinks!

If you’re ready to make an impact in the payments tech space and thrive in an agile, high-growth environment, we’d love to chat!

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