Corporate Trainer

Hello

We are looking for an Employee Ongoing Trainer to to join our Customer Experience team

The Onboarding Trainer will be responsible for designing and executing onboarding programs for new members of the customer support/customer experience team. Their primary goal will be to ensure that new agents quickly adapt to the work environment, gain a thorough understanding of our HR SaaS product, and develop the necessary skills to provide high-quality support from day one.

Responsibilities:

• Develop and implement onboarding programs for new hires in the CX department.

• Guide new agents through the learning process about the HR software and company policies.

• Facilitate training sessions on software functionality, internal processes, and best practices in customer service.

• Create training materials and resources for new employees, including manuals, tutorials, and videos.

• Monitor the pro...