CORTEX Customer Success Engineer

Please share your resume in English and let me know what is the best PST time to speak on WhatsApp.

Customer Success Team supports Mexico to Chile.

1 year + extensions

Remote Brazil. Shift timings: Brazil work hours

1)
Required languages are Portuguese and English.

20-30 customers portfolio; small to midsize. Average supporting about 10 weekly. Self-starter, taking initiatives.

2) Helping customers fully deploy all products. Continual support, adoption, feature enablement, best utilize the Cortex line of products. Guiding customers into implementing.

3) Convince for adoption; adopt the platform

4) Tech skills:
basic knowledge of Cortex XDR, some basics of SOAR capabilities
( any SOAR is fine not necessarily PAN SOAR). They will later teach XIEM. Products are in a SOC hence COS analyst experience is helpful to know.

5) Interviews: 2-3 interview...