Job Description
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Customer Success Team supports Mexico to Chile.1 year + extensionsRemote Brazil. Shift timings: Brazil work hours 1) Required languages are Portuguese and English. 20-30 customers portfolio; small to midsize. Average supporting about 10 weekly. Self-starter, taking initiatives.2) Helping customers fully deploy all products. Continual support, adoption, feature enablement, best utilize the Cortex line of products. Guiding customers into implementing.3) Convince for adoption; adopt the platform4) Tech skills: basic knowledge of Cortex XDR, some basics of SOAR capabilities ( any SOAR is fine not necessarily PAN SOAR). They will later teach XIEM. Products are in a SOC hence COS analyst experience is helpful to know.5) Interviews: 2-3 interviews. 6) cert in PAN is good. SOAR cert is nice to have. SOC - knowledge. If a candidate doesn’t have a BE degree but has certificates+ experience then...
Customer Success Team supports Mexico to Chile.1 year + extensionsRemote Brazil. Shift timings: Brazil work hours 1) Required languages are Portuguese and English. 20-30 customers portfolio; small to midsize. Average supporting about 10 weekly. Self-starter, taking initiatives.2) Helping customers fully deploy all products. Continual support, adoption, feature enablement, best utilize the Cortex line of products. Guiding customers into implementing.3) Convince for adoption; adopt the platform4) Tech skills: basic knowledge of Cortex XDR, some basics of SOAR capabilities ( any SOAR is fine not necessarily PAN SOAR). They will later teach XIEM. Products are in a SOC hence COS analyst experience is helpful to know.5) Interviews: 2-3 interviews. 6) cert in PAN is good. SOAR cert is nice to have. SOC - knowledge. If a candidate doesn’t have a BE degree but has certificates+ experience then...
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