Cosmo DB Engineer

Cosmos DB – Support Engineer - JD

• Role requirements Bachelor’s degree in computer science, Information Technology (IT), or related field AND 3-6 years of technical support, technical consulting experience
• Experience with Cosmos DB is Mandatory
• Excellent communication skills — ability to explain complex technical topics clearly to customers and internal stakeholders.
• Manage all customer communication with the appropriate level of etiquette, timeliness, and professionalism, whilst working towards achieving the KPI targets.
• Experience working in a team environment, managing a diverse workload
• Must have experience working in 24*7 shift in a ticket based support environment.
• Flexible to work in different shifts including in Americas EST & PST hours
• Willingness to work in Hybrid mode from office
• Strong problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root causes and develop solutions.

• Technical Skills Deep understanding of Azure Cosmos DB fundamentals , including architecture, APIs (SQL, MongoDB, Cassandra, Gremlin, Table), and typical operational concerns.
• Strong knowledge of database technologies including MongoDB, MS SQL, and NoSQL concepts (partitioning, consistency, replication).
• Experience with Azure Data Factory, Azure Synapse, and Azure SQL Services (including Managed Instance).
• Hands-on experience with data pipelines , ingestion methods, ETL/ELT workflows, and streaming where relevant.
• Proven ability to troubleshoot big data production environments (on-premise and cloud).
• Highly proficient in database Backup, Restore, Recovery, Linked servers reorganizing indexes & performing integrity checks
• Experience with High Availability and Disaster Recoveries like Replication, Log Shipping, Mirroring, and Clustering.
• Excellent understanding of Database concepts and deployments
• Strong proficiency in diagnostic and monitoring tools, logs analysis, and performance tuning.

Desirable Skills:

• Excellent Communication Skills – Verbal, listening, and written (including technical writing).
• Passion for technology, lifelong learning and professional development.
• Microsoft certifications in Azure Cosmos DB / Azure Data Platform / MongoDB
• Database & SQL Expertise (Good to Have)
• Basic Networking, Storage and Platform troubleshooting skills.
• Experienced in any of the programming languages: C#, C++, Java, JavaScript, python, Scala or Node.js.
• Experience with cloud computing technologies is a plus, including public cloud like Azure, AWS, Google Cloud, Ali Cloud, etc. or private cloud like OpenStack