Job Description
Cosmos DB – Support Engineer - JD
- Role requirements Bachelor’s degree in computer science, Information Technology (IT), or related field AND 3-6 years of technical support, technical consulting experience
- Experience with Cosmos DB is Mandatory
- Excellent communication skills — ability to explain complex technical topics clearly to customers and internal stakeholders.
- Manage all customer communication with the appropriate level of etiquette, timeliness, and professionalism, whilst working towards achieving the KPI targets.
- Experience working in a team environment, managing a diverse workload
- Must have experience working in 24*7 shift in a ticket based support environment.
- Flexible to work in different shifts including in Americas EST & PST hours
- Willingness to work in Hybrid mode from office
- Strong problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root causes and develop solutions.
- Technical Skills Deep understanding of Azure Cosmos DB fundamentals, including architecture, APIs (SQL, Mongo DB, Cassandra, Gremlin, Table), and typical operational concerns.
- Strong knowledge of database technologies including Mongo DB, MS SQL, and No SQL concepts (partitioning, consistency, replication).
- Experience with Azure Data Factory, Azure Synapse, and Azure SQL Services (including Managed Instance).
- Hands-on experience with data pipelines, ingestion methods, ETL/ELT workflows, and streaming where relevant.
- Proven ability to troubleshoot big data production environments (on-premise and cloud).
- Highly proficient in database Backup, Restore, Recovery, Linked servers reorganizing indexes & performing integrity checks
- Experience with High Availability and Disaster Recoveries like Replication, Log Shipping, Mirroring, and Clustering.
- Excellent understanding of Database concepts and deployments
- Strong proficiency in diagnostic and monitoring tools, logs analysis, and performance tuning.
Desirable Skills:
- Excellent Communication Skills – Verbal, listening, and written (including technical writing).
- Passion for technology, lifelong learning and professional development.
- Microsoft certifications in Azure Cosmos DB / Azure Data Platform / Mongo DB
- Database & SQL Expertise (Good to Have)
- Basic Networking, Storage and Platform troubleshooting skills.
- Experienced in any of the programming languages: C#, C++, Java, Java Script, python, Scala or Node.js.
- Experience with cloud computing technologies is a plus, including public cloud like Azure, AWS, Google Cloud, Ali Cloud, etc. or private cloud like Open Stack
- Role requirements Bachelor’s degree in computer science, Information Technology (IT), or related field AND 3-6 years of technical support, technical consulting experience
- Experience with Cosmos DB is Mandatory
- Excellent communication skills — ability to explain complex technical topics clearly to customers and internal stakeholders.
- Manage all customer communication with the appropriate level of etiquette, timeliness, and professionalism, whilst working towards achieving the KPI targets.
- Experience working in a team environment, managing a diverse workload
- Must have experience working in 24*7 shift in a ticket based support environment.
- Flexible to work in different shifts including in Americas EST & PST hours
- Willingness to work in Hybrid mode from office
- Strong problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root causes and develop solutions.
- Technical Skills Deep understanding of Azure Cosmos DB fundamentals, including architecture, APIs (SQL, Mongo DB, Cassandra, Gremlin, Table), and typical operational concerns.
- Strong knowledge of database technologies including Mongo DB, MS SQL, and No SQL concepts (partitioning, consistency, replication).
- Experience with Azure Data Factory, Azure Synapse, and Azure SQL Services (including Managed Instance).
- Hands-on experience with data pipelines, ingestion methods, ETL/ELT workflows, and streaming where relevant.
- Proven ability to troubleshoot big data production environments (on-premise and cloud).
- Highly proficient in database Backup, Restore, Recovery, Linked servers reorganizing indexes & performing integrity checks
- Experience with High Availability and Disaster Recoveries like Replication, Log Shipping, Mirroring, and Clustering.
- Excellent understanding of Database concepts and deployments
- Strong proficiency in diagnostic and monitoring tools, logs analysis, and performance tuning.
Desirable Skills:
- Excellent Communication Skills – Verbal, listening, and written (including technical writing).
- Passion for technology, lifelong learning and professional development.
- Microsoft certifications in Azure Cosmos DB / Azure Data Platform / Mongo DB
- Database & SQL Expertise (Good to Have)
- Basic Networking, Storage and Platform troubleshooting skills.
- Experienced in any of the programming languages: C#, C++, Java, Java Script, python, Scala or Node.js.
- Experience with cloud computing technologies is a plus, including public cloud like Azure, AWS, Google Cloud, Ali Cloud, etc. or private cloud like Open Stack
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