Cosmo DB Engineer

Cosmos DB – Support Engineer - JD

• Role requirements Bachelor’s degree in computer science, Information Technology (IT), or related field AND 3-6 years of technical support, technical consulting experience
• Experience with Cosmos DB is Mandatory
• Excellent communication skills — ability to explain complex technical topics clearly to customers and internal stakeholders.
• Manage all customer communication with the appropriate level of etiquette, timeliness, and professionalism, whilst working towards achieving the KPI targets.
• Experience working in a team environment, managing a diverse workload
• Must have experience working in 24*7 shift in a ticket based support environment.
• Flexible to work in different shifts including in Americas EST & PST hours
• Willingness to work in Hybrid mode from office
• Strong problem solving and troubles...