Job Description

Under the spuervision of the Plant Director and the Customer Service Manager, and in collaboration with the Customer Service Team Lead, a Customer Service Representative is responsible for managing the following tasks.
What to Expect:
  • Enter and receive orders, process payments, and transfer all information to the logistics team;
  • Verify, foreach order, the received product and all related information, as well as any required documents;
  • Coordinate production activities and manage inventory levels;
  • Answer customer calls and assist them with their various needs;
  • Ensure customer satisfaction and, when necessary, coordinate returns and claims.

Qualifications:
  • Minimum of 2 years of experience in customer service
  • Strong computer skills (Microsoft Office Suite)
  • Experience with SAP and Salesforce is an asset
  • Bilingual (Eng...

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