Country Operations Associate - Ontario / Canada

Assist the Regional Operations Director / Country Manager in daily operations by managing tasks related to data gathering, reporting, and brand strategy. This role involves overseeing social media accounts (where applicable), engaging with customers, and maintaining marketing campaigns. Additionally, responsibilities include organizing the game lobby, conducting competitor analysis, and verifying high-risk player accounts to ensure compliance and account security.

Tasks

• Assist Regional Ops Director / Country Manager with daily tasks.


• Gather data related to player or specific product activity.


• Assist in preparing reports for further development of the brand strategy.


• Manage social media accounts (where applicable): schedule posts, track post engagement and respond to comments.


• Respond to customer inquiries and escalate to relevant team.


• Maintain marketing campaigns outside of CRM scope.