CPR and Outside Plant Expert

About the Role:
We are looking for a highly skilled Senior NOC Technician with deep expertise in managing and supporting Outside Plant (PExt) and Customer Private Networks (CPN). If you're passionate about network infrastructure and thrive in a fast-paced, enterprise-level environment, this is your opportunity to join a dynamic team committed to excellence in network operations and client satisfaction.

Key Responsibilities:

• Supervise and monitor Fibernet networks at customer sites to ensure optimal performance.
• Manage and troubleshoot network alarms, incidents, and service complaints, ensuring timely resolution in coordination with First Line Maintenance (FLM) teams.
• Analyse network topology and circuit paths, identify dark fibres, and conduct detailed diagnostics to trace customer circuits.
• Produce detailed technical reports and monitoring logs to track service performance and incidents.
• Coordinate with FLM providers and maintain continuous communication with clients and the CGP to uphold high service standards and response times.

What You Bring:

• 7–10 years of experience in NOC operations, particularly with Outside Plant and Customer Private Networks in multi-client enterprise environments.
• Strong hands-on knowledge of pressurised copper, fibre optics, junction boxes, and CTOs.
• In-depth understanding of Fibernet equipment and its deployment in business services.
• Skilled in alarm analysis, fault diagnostics, and appropriate escalation processes.

Tools & Platforms:

• Alarm and ticketing systems: iGRI, MAR/Genesys, SSFO
• Network supervision: Fibernet platforms
• Documentation and inventory: GeneXus, junction maps, fibre optic plans
• Proficient in Excel, Word, PowerPoint for monitoring, reporting, and communication

Languages:

• Spanish – Native or fluent (required)
• English – Working knowledge (a plus)