Credit and Collection Agent

Master, for over 70 years
We've been the HVAC-R leader and one of Canada's Best Managed Companies since 2010. As the country's leading private HVAC-R distributor, we have over 1,400 active employees, operating in more than 55 branches and 3 distribution centers from British Columbia to the Atlantic provinces, as well as 30 branches in the United States.

It's good to work with us
At Master, we offer you a dynamic, stimulating and fun environment. With a firm belief in healthy, open communications, we take a hands-on approach with all our employees. Teamwork is an integral part of our values, and it's through teamwork that we achieve our greatest successes.

Join a High-Performing Team Driving Financial Precision and Customer Trust

Are you someone who blends rigour with heart, agility with precision, and customer focus with accountability? At Master, we're not just hiring a Credit & Collection Agent — we're inviting a trusted financial partner to join a dynamic team where your judgment, integrity, and communication make a daily difference.

As part of a collaborative, high-performing team, you'll help safeguard the financial health of one of Canada's most respected HVAC-R distributors — all while supporting our mission of excellence and service.

What you will accomplish with us:

Strategic Agility

• Collaborate with your supervisor to assess margin increase requests
• Approve credit-limit exceptions using sound analysis and business judgment

Operational Excellence

• Manage and collect receivables for your assigned territory
• Release orders for inventory-ready items
• Reconcile customer accounts accurately and in a timely manner

Autonomy & Impact

• Generate and interpret credit reports to guide business decisions
• Resolve escalated or sensitive collection cases independently, as financial analyst

Human-Centered Communication

• Act as a respectful and trusted liaison between internal sales teams and customers
• Manage communications with professionalism and empathy

What You Bring to Our Team:

• Secondary School Diploma or College degree in business, accounting, or office admin
• 3–5 years of experience in a similar credit or collections role, in a commercial environment, or as a Financial analyst
• Fluency in both French and English is essential
• Experience with accounting/ERP software is a strong asset
• A detail-oriented mindset, a steady hand, and a tactful voice

Compensation Information

• Base Salary Range: $60,000 – $65,000 annually
• Supplemental Pay Types: Annual bonus
• Master is an equal opportunity employer, dedicated to fostering diversity and inclusion in our workplace. Elevate your career with us

Competitive Benefits: In addition to a rewarding career within our team, we offer

• Medical and dental coverage from day one, along with short and long-term disability protection
• Contribution to a collective registered retirement savings plan upon starting your role.
• Wellness spending account
• An employee assistance program including psychological, financial, and legal support.
• Access to telemedicine from the beginning of your employment.
• Reimbursement of professional association membership fees.
• Early vacation program.
• Flexible remote work policy