Job Description
The Credit Control Team look after all aspects of Debt Collections for our live & terminated customers. The team are responsible for collecting any missed payments and customer debt, resolving any customer issues regarding their Billing Account and when necessary, liaise with other departments to provide good customer care.
Purpose of the job
As the Credit Controller you will play a key role in ensuring that we minimize customer debt and reduce any bad debt. You will communicate regularly with our customers by telephone, email and in writing, responding to their queries in accordance with our Terms & Conditions, both for business and residential customers.
Key Accountability & Responsibilities
Proactively follow up on overdue accounts via telephone and email.
Process card payments.
Maintain accurate records of communication.
Request write offs and refunds as required.
Promote direct debit sign-ups.
Agree and mai...
Purpose of the job
As the Credit Controller you will play a key role in ensuring that we minimize customer debt and reduce any bad debt. You will communicate regularly with our customers by telephone, email and in writing, responding to their queries in accordance with our Terms & Conditions, both for business and residential customers.
Key Accountability & Responsibilities
Proactively follow up on overdue accounts via telephone and email.
Process card payments.
Maintain accurate records of communication.
Request write offs and refunds as required.
Promote direct debit sign-ups.
Agree and mai...
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