Credit Officer

• 12 month fixed-term, full-time position
• Hybrid and flexible working; WFH and from modern, open plan offices.  We will provide you with WFH IT equipment plus reimbursement of up to $500 for additional equipment
• Reward and recognition, including competitive remuneration and career progression
• Learning and career development programs for all roles and levels
• Flexible leave options and up to 26 weeks paid parental leave
• Free daily breakfast and office social events
• Genuine commitment to health and wellbeing, pro bono and community, and diversity and inclusion across our firm

Learn more about what Hall & Wilcox can offer you: bit.ly/HWbenefits

About the role and team

We have an opportunity for a Credit Officer to join our national Finance team, based in our Melbourne office.

The Finance Team at Hall & Wilcox is a team of 38 that provide financial and management accounting, trust accounting, accounts payable, accounts receivable, payroll, banking and practice support functions across the Firm.

Reporting to the Credit Manager, you will have experience in collecting debtors for the firm. Working closely with partners to manage debtors and collections. 

This role will form part of the credit control function and will assist with the day-to-day workflow of the team.

You will be responsible for:

• managing debtor collections across the insurance and commercial practices. This includes collections via calls and emails;
• liaising with partners to assist with collection of their clients' outstanding debtors, whilst identifying the best communication method to use given the circumstances;
• resolving client queries;
• assisting the Receipting & Allocation Officer with rectifying unidentified deposits;
• maintenance and improvement of processes and procedures to control financial transactions;
• acting as a back up to the Receipting & Allocation Officers and assist with the following tasks when required:
  • Receipting for firm accounts
  • Processing client credit card payments
  • Resolving client payment queries
  • Rectifying unidentified deposits
  • Preparing documentation for refunds of duplicate/incorrect payments; and
• ad hoc duties as required from time to time.

About you

You will ideally have the following skills and experience:

• Minimum 3+ years’ experience in credit control, ideally within a law firm or professional services environment;
• Relevant tertiary qualification;
• Proven experience managing high-volume debtor collections and receipting, with a strong track record of reducing debt and maximising cash flow;
• Strong decision-making skills in debt collection, including knowing what information to send, who to send it to, and when to escalate issues;
• Ability to build and maintain strong internal relationships across all levels, coupled with a strong customer service focus;
• Demonstrated ability to work both autonomously and collaboratively within a team.
• Advanced Microsoft Excel skills;
• Highly proactive approach with excellent organisational skills, including the ability to plan and prioritise effectively;
• Exceptional verbal and written communication skills, strong attention to detail, and problem-solving ability; and
• High level of enthusiasm, positivity, and resilience.

About us

Hall & Wilcox is a leading independent Australian law firm. We deliver outstanding legal services to corporate, public sector and private clients, both Australian-based and those offshore doing business in Australia. Our purpose is to enable our clients, our people and our communities to thrive.

Hear from our people about what it’s like to work at Hall & Wilcox: bit.ly/HWpeople

Some of our recent awards and citations include:

• Best Australian Law Firm (>$200m revenue) at the 2025 Client Choice Awards
• Ranked 7th in the Lawyers Weekly Top 25 Attraction Firms for 2024 and 2025
• Law Firm of the Year at the 2023 Lawyers Weekly Australian Law Awards
• Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality (EOCGE) citation holder since 2018

We are known for having a great culture that is warm and welcoming, progressive, inclusive and supportive, and that is underpinned by our enduring values - known as Hallmarks.

We are also renowned for our Smarter Law approach. Smarter Law means we look beyond the status quo to think differently and find solutions. Smarter Law includes enabling technology, challenging business models, innovative pricing and creative resourcing.

We are a firm of the future. We offer our people interesting and challenging work, and access to great clients. To learn more about Hall & Wilcox please visit our website.

Apply now

Let’s connect. Click apply to submit your application.

At Hall & Wilcox, we are committed to creating and maintaining a workplace that actively seeks to include, welcome and value unique contributions of all people. We encourage applications from candidates of all cultural backgrounds (including First Nations), age, abilities, sexual orientation and gender identities.

We are also committed to supporting candidates with disability so that every candidate is offered a fair, equitable and supportive recruitment experience. If you require any adjustments or support to complete your application, or if you have any questions, please contact Kim Chalmers, Senior Talent Acquisition Advisor, at ********************************* for a confidential discussion.

This vacancy is being managed directly by the Hall & Wilcox Talent Acquisition / People & Culture team. We will contact our preferred agency partners should we require any assistance.

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