Credit/collections Analyst

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:
- Appropriately Reconcile accounts and minimize past due balances
- Process credit card and check by phone requests
- Resolve customer chargebacks and prevent recurrences
- Ability to read Aging Reports and identify which customers to contact
- Perform running monthly statements
- Resolve account’s outstanding issues and working/escalating matters with Director of Credit, Customer Care, Sales Team and inter-related departments when necessary
- Adhere to Credit Dept policies and procedures
- Record all collection activities via Collection log
- Monitor, work and release credit holds in a timely manner
- Assisting with Prospect’s Credit Investigation by contacting references and involved with New Account Setup
- Perform Customer Card Maintenance
- Other credit related and collection tasks may be assigned in the future
**REQUIREMENTS**:
- Speak and Write Fluently in English
- Willing to contact custome...