Crew Member

Night Porter – Hampton by Hilton Birmingham Broad Street

We’re looking for a calm, reliable and proactive Night Porter to join our overnight team. Nights are the backbone of the hotel — keeping everything secure, safe and running smoothly while the rest of the city sleeps. If you’re organised, unflappable and good with people, you’ll fit right in.

Main Roles & Responsibilities

• Welcome and assist late-arriving guests, providing a friendly, reassuring presence

• Complete night audit tasks accurately using hotel systems

• Prepare and maintain the breakfast area for the morning team

• Support with light food & beverage service where required

• Patrol the hotel to ensure guest safety, building security and brand standards

• Handle guest queries, complaints and incidents professionally

• Complete scheduled cleaning, restocking and setup tasks a...