Crisis Coordinator, CALA

JOB SUMMARY 

The CALA Crisis Communications Coordinator is a pivotal member of the CALA crisis team, serving as the central hub for day-to-day support in crisis management and communications. This position is a connector into the CALA Commercial Services team, in-market PR shared service team and CALA hotel teams, ensuring rapid and accurate information flow during crisis situations. Key responsibilities include monitoring the crisis communications inbox, updating the CALA crisis talking point library, responding to urgent media requests, drafting crisis statements for review, crisis monitoring, compiling incident reports, and supporting crisis training coordination. This position reports to the Sr Manager, Crisis Communications and partners with the wider CALA Comms + PR team. The crisis coordinator is a vital link for stakeholders across the region, ensuring alignment and consistency in crisis messaging. The position is home-office based in Mexico City, Mexico.