Job Description
- Manage and optimize CRM system configurations, including user roles, security settings, and data access permissions, ensuring data integrity and compliance.
- Develop and implement CRM workflows and automation rules to streamline sales, marketing, and customer service processes, improving efficiency.
- Provide ongoing CRM user training and support, creating documentation and troubleshooting issues to maximize user adoption and proficiency.
- Oversee data migration, cleansing, and integration efforts, ensuring seamless data transfer and accurate reporting across systems.
- Analyze CRM data to identify trends, generate reports, and provide actionable insights for business decision-making.
- Collaborate with cross-functional teams to gather requirements, customize the CRM, and align CRM strategies with business objectives.
- Monitor system performance and proactively address technical issues, ensuring optimal CRM functionality and avail...
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