Job Description

  • Design and administer custom solutions on the Force platform including configuration, user management, report generation, version planning, licensing, platform upgrades, data modeling, integration, data migration and having a deep architectural understanding of implementing.
  • Salesforce for CRM and Commerce.
  • Manage and lead a team of IS administrators, including hiring, training, and performance evaluations.
  • Follow up the effective support to end-users, lead problem solving efforts, ticketing system, website operations and Mobile device management.
  • Develop support processes, service level agreements (SLAs), and escalation procedures to ensure efficient and effective support operations.
  • ...

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