Job Description
Job Description For Staff Business Analyst, CRM
Business Analysts (BAs) play a crucial role in bridging the gap between the needs of non-profit organizations and technical solutions that meet those needs. This position is for the Blackbaud CRM team at Blackbaud, which serves large/enterprise scale non-profits/NGOs.
Responsibilities
Business Analysts (BAs) play a crucial role in bridging the gap between the needs of non-profit organizations and technical solutions that meet those needs. This position is for the Blackbaud CRM team at Blackbaud, which serves large/enterprise scale non-profits/NGOs.
Responsibilities
- Gather user requirements and then document and analyze them
- Write functional specifications documents to guide custom development work
- Facilitation of as-is and to-be business process discussions with customer subject matter experts
- Translation of business processes and requirements into business process flow documentation, solution design
- Perform Blackbaud CRM system configurations
- Help define test cases and validate that Blackbaud CRM meets the organization's requirements
- Conduct quality control tests for both standard and custom funct...
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