CRM Business Systems Analyst (Salesforce)

Role: Salesforce Senior Business Analyst

Location: Hyderabad (Hybrid)

Experience Required: 6+ years (with minimum 4+ years as a Salesforce Business Analyst)

Preferred Certifications: Salesforce Administrator, Salesforce Business Analyst, Salesforce Sales Cloud / Service Cloud Consultant, Platform Developer I

Roles and Responsibilities:

• Partner with business teams to gather, analyze, and document functional & non-functional requirements.
• Conduct requirement workshops, stakeholder meetings, and brainstorming sessions with development teams.
• Prepare detailed Business Requirement Documents (BRD) and Functional Requirement Documents (FRD).
• Design process flow diagrams, data flow diagrams, and visual workflow ...