CRM Consultant

Overview

Job Title: CRM Consultant (6-Month Fixed Term Contract)

Department: Data and Business Transformation

Reporting to: Head of Data and Business Transformation

Location: Head Office, 4 days per week on site

Travel: Possible occasional travel, UK only

The role:

The key focus will be leading a 6-month transformation programme across both our Marketing (to be decided) and Sales CRM (SugarCRM). This role will own the end-to-end process — from requirements gathering and CRM selection for Marketing, through to creation of briefing docs, liaising with technical teams, training, rollout and adoption.

You will work closely with the Head of Business Transformation, Sales teams, Marketing teams, and technical teams (both for our ERP and CRM) to deeply understand how the business operates, and how this relates to the CRM. You will play a key role in designing CRM solutions t...