CRM Developer

Job description Location: Mexico (Mexico City, Guadalajara, Monterrey) – Hybrid as per Infosys Mexico policy (CST time with shift coverage 9am-5pm and 3pm–11pm if needed).Role OverviewAs a CRM developer, you will be responsible for overseeing application development, customization, and maintenance of Microsoft Dynamics Customer Engagement (Sales) solutions. This role involves designing, developing, and integrating CRM functionalities, optimizing workflows, and ensuring system performance to support business processes and enhance customer engagement. The position requires collaboration with cross-functional teams and adherence to best practices in solution architecture and coding standards.Key ResponsibilitiesDesign & Development: Build custom components and solutions using C#, .NET, JavaScript, Dynamics SDK, and Power Platform.Customization & Integration: Configure CRM entities, dashboards, security roles, and implement integrations with APIs, web services, and Azure Logic Apps.Automation & Optimization: Develop workflows using Power Automate, optimize system performance, and apply best practices for scalability.Testing & Documentation: Conduct unit/UAT testing, debug issues, maintain version control, and prepare technical documentation and user guides.Collaboration & Continuous Improvement: Work with cross-functional teams, provide post-deployment support, and stay updated on Dynamics and Power Platform enhancements.Basic QualificationBachelor’s degree in Computer Science, Computer Engineering, or related field.7–10 years of experience in software development and CRM solutions technologies with strong customer-facing communication skills.Bilingual (Spanish & English) – strong verbal and written communication.Mandatory SkillsProven experience in Microsoft Dynamics Customer Engagement (Sales) development.Strong proficiency in C#, .NET, JavaScript, and Dynamics SDK.Experience with Power Platform (Power Apps, Power Automate) and Dataverse.Knowledge of CRM workflows, security roles, and solution management.Familiarity with integration techniques (APIs, web services, SSIS).Strong communication, analytical, and problem-solving skills.Preferred SkillsMicrosoft Certified: Dynamics Sales Functional Consultant Associate or Developer Associate.Experience with Azure services and DevOps pipelines.Excellent collaboration abilities and agile methodology experience.Other RequirementsIntegrate Power Apps with other Microsoft services and third-party applications.Ensure data accuracy and integrity within Power Apps and Microsoft Dataverse.Flexibility to work in shift or extended hours if needed (9am-5pm, 3 pm-11 pm MXT).Self-motivated, proactive, and a strong team player EEO Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.