CRM Executive

The Role:

Key Responsibilities : 

• Follow up with existing and new clients to maintain relationships and ensure sales growth.
• Manage customer relationships and oversee the customer service operations.
• Handle customer feedback and complaint processes, providing timely support to resolve issues across various departments.
• Ensure that service issues are addressed within the stipulated turnaround time (TAT) and that quality service is consistently delivered to customers.
• Support various operational activities within the CRM function.
• Assist with post-sales procedures and follow-ups.

Ideal Profile:

Requirements

• Bachelor's degree is required.
• 1-3 years of experience in CRM software.
• Strong communication and interpersonal skills.
• Knowledge of additional languages is an advantage.

Benefits

• Career growth & learning op...