Crm Executive

Key Responsibilities Manage CRM System Maintain and update the customer relationship management system ensuring data accuracy and completeness Customer Engagement Respond to customer inquiries and resolve complaints efficiently acting as a bridge between customers and internal teams Data Analysis Insights Analyze customer data to identify trends understand customer behavior and generate reports to inform strategy Sales Marketing Support Collaborate with sales teams to support sales initiatives and with marketing teams to execute targeted campaigns Customer Service Provide excellent customer service by building relationships providing information on products and offering solutions to customer issues Lead Management Handle and nurture leads conducting follow-up and qualification calls to convert them into prospects and assigning qualified leads to the appropriate sales teams Strategy Implementation Implement customer segmentation and engagement strategies...