CRM Executive

Responsibilities

• Handle incoming inquiries from all sources, nurture leads, and ensure timely follow-up with sales department.


• Analyze customer data and prepare reports to support decision-making and identify improvement opportunities.


• Responsible for customer follow-up as the first contact after exhibitions and events.


• Convert training program inquiries into confirmed participants.


• Maintain and update the CRM system with accurate records of leads, opportunities, and client interactions.

Training Center Promotion

• Actively promote and market our Training Center programs to existing and new customers.


• Develop outreach strategies to increase participation and awareness.


• Build strong relationships with clients, industry partners, and stakeholders to increase training center utilization rate.


• Identify pot...