Job Description
Looking to hire Head CRM for a leading real estate company in Bangalore. The role that we have is for residential CRM with multiple projects and retail customers. Strong residential CRM experience is a must for this role.
Job specs : A Head of CRM in Real Estate leads strategy for customer lifecycle, from lead to post-sales, focusing on retention, satisfaction, and upselling using CRM tools (like Salesforce) to manage data, drive engagement, handle documentation (agreements, possession), resolve escalations, and align with sales/marketing for revenue growth, requiring strong leadership, process setup, and industry knowledge.
Key Responsibilities
Strategy & Leadership:
Develop and implement CRM strategies, lead the CRM team, and ensure alignment with overall business goals.
Customer Lifecycle Management:
Oversee the entire customer journey, from initial inquiry to after-sales service, ensuring smooth handoffs.
Automation of Data & Systems:
Manage and optimize CRM software, analyze customer data for insights, and generate MIS reports.
Sales & Marketing Alignment:
Collaborate with sales/marketing for lead nurturing, cross-selling, upselling, and improving conversion.
Post-Sales & Documentation:
Manage documentation (Agreements, Receipts, Possession Letters), handle post-sales queries, and facilitate possession processes.
Process & Efficiency:
Build and optimize SOPs, SLAs, and internal processes for CRM operations.
Customer Experience:
Handle escalations, resolve complaints, and ensure high customer satisfaction.
Key Qualifications & Skills
Experience:
Proven experience in Real Estate CRM, post-sales, and documentation.
Skills:
Strong communication, problem-solving, organizational, and data analysis skills.
Tools:
Proficiency in CRM software (Salesforce, HubSpot, Zoho) and MS Office/Excel.
Education:
Bachelor's degree in Business, Marketing, or related field (MBA preferred).
Industry Knowledge:
Deep understanding of real estate terminology, sales processes, and regulations
Job specs : A Head of CRM in Real Estate leads strategy for customer lifecycle, from lead to post-sales, focusing on retention, satisfaction, and upselling using CRM tools (like Salesforce) to manage data, drive engagement, handle documentation (agreements, possession), resolve escalations, and align with sales/marketing for revenue growth, requiring strong leadership, process setup, and industry knowledge.
Key Responsibilities
Strategy & Leadership:
Develop and implement CRM strategies, lead the CRM team, and ensure alignment with overall business goals.
Customer Lifecycle Management:
Oversee the entire customer journey, from initial inquiry to after-sales service, ensuring smooth handoffs.
Automation of Data & Systems:
Manage and optimize CRM software, analyze customer data for insights, and generate MIS reports.
Sales & Marketing Alignment:
Collaborate with sales/marketing for lead nurturing, cross-selling, upselling, and improving conversion.
Post-Sales & Documentation:
Manage documentation (Agreements, Receipts, Possession Letters), handle post-sales queries, and facilitate possession processes.
Process & Efficiency:
Build and optimize SOPs, SLAs, and internal processes for CRM operations.
Customer Experience:
Handle escalations, resolve complaints, and ensure high customer satisfaction.
Key Qualifications & Skills
Experience:
Proven experience in Real Estate CRM, post-sales, and documentation.
Skills:
Strong communication, problem-solving, organizational, and data analysis skills.
Tools:
Proficiency in CRM software (Salesforce, HubSpot, Zoho) and MS Office/Excel.
Education:
Bachelor's degree in Business, Marketing, or related field (MBA preferred).
Industry Knowledge:
Deep understanding of real estate terminology, sales processes, and regulations
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