CRM implementation (Salesforce /MS Dynamics)

CRM Technical Lead
📍 Location: New Delhi (Work from Office)
💼 Experience: 8–10 Years
About the Company:
We are a premier technology company specializing in AI-driven digital transformation for airports, delivering smart, innovative solutions to enhance operations, customer engagement, and overall airport experience.
Role Overview:
We are looking for a hands-on CRM Technical Lead to drive the design, implementation, and optimization of our CRM platforms. You will lead a team of CRM professionals, collaborate with stakeholders, and translate business needs into scalable technical solutions.
Key Responsibilities:
- Lead end-to-end CRM implementation, customization, and integration.
- Own CRM platform technically and functionally.
- Mentor and manage a team of CRM developers, administrators, and analysts.
- Design workflows, automations, reports, and dashboards.
- Collaborate with stakeholders to translate business requirements into technical solutions.<...