CRM Manager

Experienced CRM Manager sought to shape and deliver the firm’s CRM strategy.

The department

HFW’s Marketing & Business Development (M&BD) department comprises teams supporting regional offices, industry groups, and central functions including Digital, CRM, Events and Design. The CRM team provides the technology, processes and insight necessary to strengthen client relationships and enable data‑driven business development across the global firm.

The role

This role provides the opportunity to play a pivotal part in shaping and delivering the firm’s CRM strategy, working in close partnership with the Head of Marketing Operations & Digital.

The CRM Manager will work collaboratively to shape, refine and deliver the firm’s CRM strategy, taking responsibility for driving adoption, ensuring data integrity, developing processes, and translating shared strategic priorities into effective day‑to‑day practice across the firm.

The role includes li...