Job Description

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. What will you make today? 

At Ford Motor Company, we believe freedom of movement drives human progress. We also believe in providing you with the freedom to define and realize your dreams. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrow’s transportation. As the financial engine and FinTech arm of Ford, Ford Credit is at the heart of the Ford customer experience. By transforming how we enable customers to own and finance vehicles, we are ultimately transforming the way people access and interact with transportation on a global scale.

Ford Credit is experiencing significant business transformation in an ever-changing digital world. To create this all-new automotive financing experience, we are gathering a team of world-class strategists, innovators, creators, and technicians and searching for a Product Manager, CRM Platform. This person will help to unlock the power of our Salesforce CRM platform to enable features and capabilities that will be used across our digital products and lines of businesses to engage with our customers in even more meaningful ways. The CRM Platform PM will play a key role in understanding our customer journeys and our business needs to lead the successful delivery of the Salesforce CRM platform capabilities. Ford Credit is not just evolving but upending what it means to finance vehicles and other services as an industry. The Ford Credit team helps put people behind the wheels of great Ford and Lincoln vehicles. We are reinventing the way people think about financing for millions of users. We are making our products and services incredibly easy to understand and helping to provide freedom of movement to everyone. The Product Manager will work closely with the North America Group Product Manager, stakeholders, as well as India, Europe and North America based development teams to ensure alignment on product vision, priorities, and requirements. This is an excellent opportunity for a motivated individual with strong communication, collaboration, and decision-making skills to contribute to the growth and success of our organization. 


What we’re looking for

  • (For internal posting): Understanding of Ford Credit’s consumer, commercial, and wholesale businesses.
  • Master of Business Administration degree preferred. Bachelor's degree in Computer Science, Engineering, Business, or related field. 
  • Strong understanding of Agile principles and methodologies.
  • Excellent communication, collaboration, and interpersonal skills. 
  • Ability to prioritize and manage multiple tasks in a fast-paced environment. 
  • Strong analytical and problem-solving skills. 
  • Experience working with cross-functional teams and stakeholders. 
  • Knowledge of project management tools such as Jira, Trello, or Asana. 
  • Previous experience working with Salesforce CRM platform preferred, but not mandatory.
  • Technical fluency with knowledge of APIs, AI/ML, cloud services (preferably GCP), Customer Data Platforms (CDP), analytics, and experimentation methodologies, event driven architecture preferred.
  • Experience working on global teams and in a matrixed team structure across product and multiple engineering areas.
  • Comfortable working in a fast-paced, fluid environment where priorities shift regularly.
  • Ability to break down complex tasks or requirements into simpler, more manageable tasks identifying clear pros, cons, issues, obstacles, and dependencies. 
  • Fosters an environment of constant delivery and ownership in their areas. Able to help get things shipped and team members prioritize work in their key focus areas.
  • Ability to deliver high-impact outcomes, make trade-offs and understand the importance of different work-streams, and thus effectively prioritize to deliver maximum business impact.
  • Experience with feature delivery and tradeoffs of a product 
  • Experience with owning/driving roadmap strategy and definition 
  • Experience with end-to-end product delivery 
  • Prior experience in customer related services or receivables 
  • Ability to support multiple product squads 


    • You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!


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