CRM Product Owner

Designation - CRM Product Owner

Location - Bangalore

Shift Time: 12:30 PM - 9:30 PM IST

Roles and Responsibilities

CRM Customer Service Module PO

• Collaborating with stakeholders to establish a product vision that aligns with business objectives
• Securing stakeholder buy-in for major decisions and strategies, and providing clear instructions and deliverables to developers
• Designing the product roadmap to outline the vision, priorities, and direction for the product offering over time.
• Partnering with business stakeholders to facilitate workshops, lead discovery sessions, and understand business requirements, offering recommendations for meeting these requirements with the proposed product
• Assisting clients in envisioning potential business solutions using Dynamics CRM
• Prepare functional requirements document, test case document for new projects
• Accountable for functional testing and documentation...