CRM & Retention Strategist

CRM & Retention Strategist

Common Thread Collective is looking for a highly motivated, results‑driven CRM & Retention Strategist to join our team.

Mission

Our mission is to empower clients through data‑driven, retention‑focused strategies, ensuring predictable, scalable revenue growth.

Responsibilities

• Generate consistent, predictable revenue through retention‑led initiatives.
• Build accurate forecasts, inform strategic decisions, and maintain reliable performance.
• Serve as a strategic partner across all retention channels (email, SMS, direct mail, pop‑ups, push notifications, memberships, loyalty programs, etc.).
• Explain recommendations, linking forecasting outputs to all lifecycle touchpoints.
• Champion CTC’s retention philosophy and operational systems.
• Ensure rigorous execution standards and alignment with client goals.
• Lead data analysis, testing, and strategic plann...