CRM Service Administrator (m/f/d)

Position Title: CRM Service Administrator (m/f/d)

Location: Zug Area, Switzerland (Remote work possible)

Start Date: As soon as possible, latest by October 2025

Workload: 100%

Contract Type: Permanent

About the Role

We are looking for an experienced and motivated CRM Service Administrator (m/f/d) to support our Finance & Commercial Operations team in the effective implementation and maintenance of Salesforce Service processes. This position offers a dynamic and collaborative work environment with opportunities for professional growth.

Key Responsibilities

• Lead the implementation of local and global Salesforce Service processes (scoping, user stories, incident and defect handling)

• Align local needs with global and regional CRM/ERP systems

• Maintain and optimize interfaces between Customer Service and other systems

• Identify and implement process improvements

• Perform regular health checks i...