CRM Solutions Analyst

POSITION DESCRIPTION:

We are seeking a results-driven Technical Business Analyst with deep domain expertise in timeshare products, a strong technical foundation in SQL Server, experience with Salesforce CRM, and a solid understanding of API integrations. The ideal candidate will serve as the bridge between business stakeholders and development teams, enabling scalable and efficient solutions across systems in the vacation ownership lifecycle.

Other responsibilities include assisting with complex operational and support concerns, ensuring alignment with development best practices and Agile/Scrum methodologies. The position requires a hands-on approach to resolving critical system issues, helping the team enhance their understanding of processes and software system challenges, and setting or adjusting team norms and SLAs.

ESSENTIAL DUTIES AND TASKS:

• Analyse, document, a...