CRM Support Specialist

We are hiring CRM Support Specialist

 About the Role

We are looking for a detail-oriented and proactive CRM Support Specialist to join our organization. In this role, you will functionally report directly into the Global Senior Sales Excellence & CRM Manager based in Copenhagen, while also having a people manager located in Bogotá, Colombia. You will play a key role in driving the effective adoption and use of our CRM platform across the organization. As the primary point of contact for documentation, training, onboarding, and user support, you will help ensure that teams across the business maximize the value of our CRM.

Key Responsibilities

• Documentation: Create and maintain clear, user-friendly CRM documentation.

• Training on New Releases: Develop and deliver training sessions for new CRM features and updates.

• Training Material Management: Record training videos, update existing materials, and ensure resources a...