Job Description

Thrive on innovation at a global technology leader. Develop exciting solutions in a diverse, stable work environment that’s focused on the future. Join us in a modern work environment with an open and inspiring culture and colleagues.

Your role

The task of the CRM Training Manager is to support the deployment of a new CRM system worldwide at ZEISS by developing, organizing, and delivering training to the Sales and Service companies (SSCs). 

  • Become an expert, understand and explain NextGenCRM and our global template in detail 
  • Act as SFDC trainer and train key users in ZEISS-specific Service processes in depth 
  • Prepare and conduct Training Delivery Enablement sessions (“how to train”) according to our Train the Trainer approach + coach SSCs in end user training delivery based on their local needs 
  • Maintain and expand the existing training material with new features, transfer the material to a new, more interactive training plat...

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