Job Description
Responsibilities
- Identify CRO opportunities across the customer journey, including landing pages, PDPs, PLPs, checkout, and account areas
- Plan, execute, and analyse A/B and multivariate tests using experimentation tools
- Translate insights into clear test hypotheses and prioritised experimentation roadmaps
- Own test setup, QA, monitoring, and post-test analysis
- Work closely with UX designers to validate design hypotheses and ensure user-centric solutions
Qualifications
- A bachelor's degree in data, communications, maths/physics, business management, or a related field is preferred.
- Interest or experience as a CRO specialist or in a similar customer success role.
- Knowledge of online customer behaviour analysis and related platforms.
- Experience in gathering and interpreting customer success information.
- Proficiency in data analytics and CRO software.
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